DELIVERY
Delivery will be made to the address provided during the check-out process. If your invoice and delivery addresses are different, please ensure that you select the “deliver to a different address” option. Please check to ensure that you have entered you address correctly. We cannot accept any liability for miss-delivery or re-delivery if the delivery address entered on the order is incorrect.
Deliveries will be made between the hours of 9am and 5pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery. If no one is available to accept and sign for the delivery, a re-delivery charge will be incurred.
The delivery is performed by one of our delivery partners. The actual delivery date is outside of our control. We can therefore not guarantee a delivery date and we accept no liability if the delivery extends beyond the 24hr or 48hr timeframe specified.
If your package or pallet is visibly damaged upon arrival, please make a note of this where you are required to sign on the proof of delivery. No liability for damages and or discrepancies will be accepted if the proof of delivery is signed for as received in good condition or unchecked.
Any discrepancies with the order received must be notified to us in writing to
info@sweetandglory.com within 24hrs of receipt. No liability will be accepted for discrepancies notified any later than 24hrs after receipt.
Any products that are sensitive to heat and are ordered during the summer months are done so are your own risk. We cannot accept any liability for damage caused in transit due to warm weather.
We will always assume that wholesale orders are being delivered to a commercial address. If you are a wholesale customer and would like your order to be delivered to a residential address, please let us know in the check-out process to ensure that a suitable vehicle is sent. There is no additional charge for this, it is for information purpose only.
All products remain the property of Sweet and Glory until payment has been received in full by us.